Privacy  Policy

Iron Dog LLC – Privacy Policy

Iron Dog LLC (“Iron Dog,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and secure personal data when you interact with our Bläckwood fiction series, merchandise, digital content, and community platforms, our websites, digital platforms, and communications.

We intend to align with applicable data protection laws where required, including but not limited to:

• General Data Protection Regulation (GDPR – EU/EEA)

• California Consumer Privacy Act (CCPA – U.S.)

• Personal Information Protection and Electronic Documents Act (PIPEDA – Canada)

• UK Data Protection Act 2018 (UK-GDPR)

• Other applicable global standards

 

1. Information We Collect

We may collect the following categories of personal data:

• Identifiers: Name, email address, phone number, mailing address, account credentials.

• Payment Information: Processed securely by third-party payment providers (we do not store credit card numbers).

• Usage Data: IP addresses, device type, browser type, access times, and pages viewed.

• Voluntary Submissions: When you contact us, subscribe to our newsletters, or participate in surveys.

• Patreon integration data

• Merchandise/book purchase history

• Community forum/discussion data (if applicable)

• Social media interactions

 

2. How We Use Personal Data

We use personal data to:

• Deliver fiction content and merchandise

• Manage fan community and Patreon tiers

• Send story updates and exclusive content

• Process book/merchandise orders

• Deliver, improve, and customize our services.

• Provide technical support and customer care.

• Process payments and fulfill contractual obligations.

• Conduct research and analytics to improve user experience.

• Comply with legal and regulatory obligations.

 

3. Lawful Basis for Processing

Where required (e.g., GDPR), our lawful bases for processing personal data include:

• Contractual necessity: To deliver purchased services.

• Consent: For newsletters, marketing, and optional data uses.

• Legitimate interests: To improve services and maintain platform security.

• Legal obligation: To comply with tax, regulatory, or law enforcement requirements.

 

4. Data Sharing and Disclosure

We do not sell personal information. We may share data with:

• Service providers: Hosting, payment processing, email platforms, analytics providers.

• Legal authorities: Where disclosure is required by law or to protect rights and safety.

• Business transfers: In case of merger, acquisition, or sale of company assets.

All third parties must comply with strict confidentiality and security standards.

 

5. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of your personal data.

• Rectification: Correct inaccurate or incomplete data.

• Deletion (“Right to be Forgotten”): Request erasure of personal data.

• Restriction: Limit how we process your data.

• Portability: Obtain your data in a structured, machine-readable format.

• Objection: Opt out of certain processing activities, including direct marketing.

• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise these rights, contact us via our contact form.

 

6. User-Generated Content

User-generated content is governed by our Terms of Use, which describe ownership, licensing, and moderation practices.

User-generated content may be publicly visible. Do not share personal information in public forums. We are not responsible for information you choose to disclose publicly.

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7. Marketing Affiliates and Retail Partners

We may share anonymized or aggregated data with retail partners (including Amazon, Barnes & Noble, and other book retailers) for sales analytics and marketing purposes. Individual purchase data is governed by the retailer's respective privacy policies.

When you click affiliate links or purchase through third-party retailers, those platforms collect data according to their own privacy policies. We may receive commission on sales but do not receive your personal payment information from these transactions.

Newsletter subscribers may receive promotional content about retail availability, special editions, and merchandise. You may opt out at any time.

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8. Age-Appropriate Content and Mature Audiences

The Bläckwood series contains adult-oriented folk horror content including violence, disturbing themes, and mature subject matter. Our services are intended for audiences 18 years and older (or the age of majority in your jurisdiction).

If we discover we have collected data from a minor without proper consent, we will delete it promptly. Parents or guardians may contact us to request deletion of a minor's data.

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9. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Specific retention periods include:

• Account data: Duration of account activity plus 2 years after account closure

• Transaction records: 7 years for tax and accounting purposes

• Marketing communications: Until you unsubscribe or request deletion

• Analytics data: Anonymized after 26 months

You may request deletion of your data at any time, subject to legal retention requirements.

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10. Security Measures

We implement industry-standard technical and organizational measures to protect your personal data, including:

• Encryption of data in transit (SSL/TLS)

• Secure hosting infrastructure

• Access controls and authentication protocols

• Regular security assessments

However, no internet transmission is completely secure. You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately of any unauthorized access.

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11. International Data Transfers

Iron Dog LLC operates in the United States. Your personal data may be transferred to and processed in countries outside your residence, including the United States, which may have different data protection laws.

For transfers from the EU/EEA, we ensure appropriate safeguards through:

• Standard Contractual Clauses (SCCs)

• Adequate data protection agreements with service providers

• Compliance with GDPR transfer requirements

Where required, such transfers are protected by appropriate safeguards, including Standard Contractual Clauses.

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12. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable essential website functionality

• Remember your preferences and settings

• Analyze site traffic and user behavior (Google Analytics)

• Deliver targeted advertising and measure campaign effectiveness

• Integrate social media features

Cookie Categories:

• Strictly Necessary: Required for site operation (cannot be disabled)

• Functional: Enhance user experience and remember preferences

• Analytics: Help us understand how visitors use our site

• Marketing: Track visitors across websites for advertising purposes

• EU/UK users receive an opt-in cookie banner

You may manage cookie preferences through your browser settings or our cookie consent tool. Disabling certain cookies may limit site functionality.

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13. Third-Party Services

Our services integrate with third-party platforms that have their own privacy policies:

• Patreon: Membership and payment processing

• Email Marketing: Mailchimp, ConvertKit, or similar platforms

• Analytics: Google Analytics, Facebook Pixel

• Payment Processors: Stripe, PayPal, Square

• E-commerce Platforms: Shopify, WooCommerce, or similar

• Social Media: Facebook, Instagram, Twitter, TikTok

• Book Retailers: Amazon, Barnes & Noble, IndieBound

We are not responsible for third-party privacy practices. Review their policies before providing information.

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14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. Updates will be posted with a revised "Last Updated" date at the top of this policy.

Material changes will be communicated via:

• Email notification to registered users

• Prominent website notice

• Newsletter announcement

Continued use of our services after changes constitutes acceptance of the updated policy.

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15. Contact Information

For privacy-related inquiries, to exercise your rights, or to report concerns:

Iron Dog LLC

Contact Us

Mailing Address: Iron Dog LLC, 7343 Cascade Road SE, Grand Rapids, MI 49546

Response Time: We will respond to requests within 30 days (or as required by applicable law).

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16. Governing Law and Dispute Resolution

This Privacy Policy is governed by the laws of Michigan, United States, without regard to conflict of law provisions.

Any disputes arising from this Privacy Policy shall be resolved through:

1. Good faith negotiation

2. Mediation (if negotiation fails)

3. Binding arbitration or courts of Kent County, Michigan

EU residents retain rights under GDPR regardless of this provision.

Last Updated: 12/31/2025

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By using Iron Dog LLC's Bläckwood services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.